Please read this it concerns you all?

yesterday there were two power surges where i live before the power surge i had got up to level 3 and had 1,333 points after the power surge i now am on level 1 with 133 points what i am trying to say is it takes a lot of hard work to give proper advice to people and it seems so unfair that a power surge can wipe them out so that could happen to any one of you people who have thousands and thousands of points i have tried to contact yahoo but i get a email back saying i am sorry we can not send to this address i will build the points back up i am determined but i would of thought i would of got a bit more in the way of support from yahoo can anyone think of anything else i can do or do i cut my loses and start again thanks guys Angela